Location: Mumbai / Ahmedabad (Remote/ In-Office / Hybrid)
STEMpedia is the pioneer of learning-by-doing in the STEM ecosystem in India, is the most reputed brand and the market leader in indigenous STEM learning technologies. STEMpedia develops cutting-edge technology tools and services for educational institutions to foster innovation, creativity, problem-solving, critical thinking, and other 21st-century skills in children.
Job Overview:
STEMpedia is looking for a proactive and detail-oriented International Client Relationship Manager to manage and grow relationships with our global channel partners, distributors, and institutional clients. This role combines client success, account management, and business development, ensuring long-term partnerships, revenue growth, and excellent customer experience across international markets.
You will be the primary point of contact for international partners, supporting them from onboarding to sales conversions, execution, and renewal, while also identifying opportunities for upselling and expansion.
Roles and Responsibilities
Client Relationship & Account Management
- Own end-to-end relationships with international channel partners and clients.
- Build strong rapport with partners by anticipating needs and offering timely support.
- Maintain deep knowledge of STEMpedia’s products, services, pricing, and policies.
- Ensure partner satisfaction through clear communication and structured follow-ups.
- Document client interactions and maintain accurate records in CRM systems.
- Business Development & Growth
- Identify growth opportunities within existing international accounts.
- Support partners in sales conversions through demos, solutioning, and product positioning.
- Recommend relevant products, solutions, and upgrades based on client needs.
- Assist in preparing business proposals, contracts, invoices, and purchase orders.
- Work closely with Inside sales and operations teams to close deals efficiently.
- Product Demonstration & Training
- Conduct virtual or on-site demos for international clients and partners.
- Train partners on product usage, implementation, and best practices.
- Participate in internal and external training programs to stay updated on offerings.
- Execution & Partner Support
- Support partners during onboarding, execution, and delivery of solutions.
- Coordinate with internal teams to ensure timely execution and quality outcomes.
- Address concerns professionally and resolve issues with a calm, solution-oriented approach.
- Reporting & Coordination
- Track partner performance, sales pipelines, and lead status using CRM tools.
- Share regular updates and reports with the reporting manager.
- Collaborate with cross-functional teams (Sales, Education and Programs, Product, Marketing, SCM).
Required and Qualifications:
- Graduate/Postgraduate with a strong interest in STEM education or EdTech.
- 2+ years of experience in Client Relations, Account Management, Business Development, or B2B Sales (international exposure preferred).
- Familiarity with CRM tools, sales pipelines, and documentation processes.
- Strong command of written and verbal English (additional languages are a plus).
- Ability to explain technical concepts clearly and simply.
- Excellent organizational, multitasking, and problem-solving skills.
- Calm, polite, and professional demeanor under pressure.
- Willingness to work across time zones and collaborate with global stakeholders.
- A self-driven hustler mindset with a passion for transforming education globally.
What Makes This Role Exciting:
- Work with global partners across multiple countries.
- Be part of a fast-growing STEM & EdTech ecosystem.
- High ownership role with direct impact on international revenue and partnerships.
- Opportunity to blend client success + business growth into one career track.